Terms of Service

1. Acceptance of Terms

By accessing or using the RSVP TO US platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

RSVP TO US, a product of X Labs LLC, provides premium, fully custom event websites and concierge management services for weddings and special events. Every website is designed and built for one client; we do not provide self-service templates. Our service includes custom website design and creation, RSVP and guest management, day-of features, and ongoing concierge support.

3. Collections & Pricing

Our services are offered as curated collections, each describing what is included rather than a fixed price. We do not publish prices on our website; final pricing depends on the collection and the details of your celebration, and is quoted during a personal consultation. Any quote we provide is valid for the period stated in that quote, and the specific deliverables, fees, and payment terms for your project are set out in your individual service agreement, which prevails over any general description on our website.

4. Payment

Payment is due in full and in advance. Unless your individual service agreement expressly states otherwise, we require payment of the full fee for your collection before any work begins, and we schedule and start your project only once that payment has cleared. When you engage us, we reserve time and resources specifically for your project and begin design and build on that basis. Any additional work or add-ons agreed after a project has started are invoiced separately and are likewise payable in advance. All fees are stated in US dollars and do not include any taxes that may apply, which are your responsibility.

5. No Refunds

All payments are final and non-refundable. Because every project is custom, and because we reserve time and begin work as soon as your payment clears, we do not provide refunds, in whole or in part, once payment has been made. This applies even if an event is postponed, rescheduled, cancelled, or otherwise changed, and even if you choose not to use part of the service. If your event date changes, we will work with you in good faith to adjust the schedule and to deliver the services you have paid for, subject to our availability. Nothing in this section limits the commitments we make to you in Section 6.

6. Service Commitment, Availability, and Uptime

Our commitment in return for your payment is straightforward: we will deliver the services described in your invoice and individual service agreement, and we will keep your website available throughout your service term. Your service term is the period stated in your invoice. This is generally through your event date and, where your collection includes the keepsake year (our highest collection, The Keepsake), for the twelve (12) months following your event described in Section 9.

We host every website on reputable, enterprise-grade cloud infrastructure whose providers maintain a 99.9% uptime service level. We guarantee that your website will be available during your service term, and we will always use our best and commercially reasonable efforts to meet or exceed that 99.9% level of availability and to restore service promptly in the unlikely event of an interruption. Short interruptions may occasionally occur for scheduled maintenance, or for reasons outside our reasonable control such as failures of an upstream provider, network or denial-of-service attacks, or other events of force majeure; we will work to prevent these where we can and to resolve them as quickly as possible. If we fail to meet this commitment, we will restore your service and, where appropriate, extend your service term by the length of any qualifying outage. The remedies in this section, together with Section 12 (Limitation of Liability), are your sole and exclusive remedies for any unavailability of the Service.

7. Revisions

The number of design revisions varies by collection, as described on our website. Where unlimited revisions are offered, they apply to reasonable refinements within the agreed scope of your project and made before your event. Changes that materially expand the agreed scope may be quoted separately.

8. Custom Domains

Where a collection includes a custom domain, X Labs LLC will register and configure one domain on your behalf, with registration costs of up to twenty-five US dollars (US$25) per year included. If the domain you choose, or its renewal, costs more than US$25 per year, we will inform you and invoice you for the difference before registering or renewing it. Premium or previously registered domains may carry additional costs, which we will share with you in advance. The domain is registered for your benefit, and you may request its transfer to you.

9. Hosting & The Keepsake Year

We host your website for the duration of your engagement and event. Where a collection includes the keepsake year, we will continue to host your website, including a private gallery for the photographs and film you provide, for twelve (12) months following your event date at no additional charge. After that period, continued hosting is available by renewal at our then-current rates. You are responsible for retaining your own copies of any media you provide; we do not guarantee storage or backups beyond the applicable hosting period.

10. Use of Service

You agree to provide accurate, current, and complete information during the onboarding process. You are responsible for all data, content, and information you upload or share through our platform, and you confirm you have the rights to any photographs, video, and other materials you provide. We reserve the right to refuse service to anyone for any reason at any time.

11. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of X Labs LLC and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without prior written consent. Content you provide remains yours; you grant us the rights needed to design, build, host, and display your website.

12. Limitation of Liability

In no event shall X Labs LLC, nor its directors, employees, partners, or agents, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.